Pump Station Not Working support is handled around the actual pump station arrangement: chamber type, pumped material, pump duty, controls, alarms, valves, rising main, access, ground conditions and whether the work is repair, servicing, refurbishment, replacement or new installation.
Likely causes
A pump station that is not working may have an electrical fault, pump failure, float fault, blocked pump, panel fault or loss of power. The diagnosis should separate pump faults from control faults, chamber faults and discharge pipework problems. A structured check avoids replacing a pump when the real issue is a float, valve, panel or rising main fault.
- check for visible alarm lights
- check whether the panel has power
- avoid resetting repeatedly
- do not open live panels unless competent
- send pump and panel photos
- call if sewage is backing up
What to do first
Keep clear of chambers, wet electrical equipment and live control panels. Do not enter a confined space. Reduce water use where possible if the chamber level is rising, then send photos of the control panel, chamber, pumps, alarm display and any visible labels. For urgent loss of service, call the pump station engineers directly.
What Alton Pumps can check
Our engineers can review the pumps, float switches, control panel, valves, guide rails, non-return valves, discharge pipework, chamber condition and rising main symptoms before advising on repair, refurbishment or replacement.
How we can help
- check for visible alarm lights
- check whether the panel has power
- avoid resetting repeatedly
- do not open live panels unless competent
- send pump and panel photos
- call if sewage is backing up