Privacy Policy support is handled around the actual pump station arrangement: chamber type, pumped material, pump duty, controls, alarms, valves, rising main, access, ground conditions and whether the work is repair, servicing, refurbishment, replacement or new installation.
Information submitted through this website
When you submit an enquiry, we may collect your name, company, phone number, email address, site postcode, service requirement, urgency, message, uploaded documents or photos, source page, referrer and basic technical information such as IP address and browser user agent.
How enquiry information is used
Information is used to respond to pump station enquiries, assess the likely service requirement, arrange attendance, prepare quotations, maintain enquiry records and improve the website. Uploaded photos or drawings are used to understand the pump station, chamber, panel, pipework or site condition.
Sharing information
Enquiry information may be shared internally with Alton Pumps and, where civils or drainage works are required, with Alton Facility Services. Information is not sold. It may be shared with professional advisers, suppliers or subcontractors where needed to respond to the enquiry or deliver the requested service.
Retention and contact
Enquiry records are retained for legitimate business purposes, including service history, quote records and customer support. To query information held in relation to an enquiry, contact sales@altonpumps.com.