Enquiry information is used to respond to the requested pump station work. Optional analytics remains off until a visitor accepts it, and the choice can be changed from the footer.
Information submitted through this website
When you submit an enquiry, we may collect your name, company, phone number, email address, site postcode, service requirement, urgency, message, uploaded documents or photos, source page, referrer and basic technical information such as IP address and browser user agent.
How enquiry information is used
Information is used to respond to pump station enquiries, assess the likely service requirement, arrange attendance, prepare quotations, maintain enquiry records and improve the website. Uploaded photos or drawings are used to understand the pump station, chamber, panel, pipework or site condition.
Sharing information
Enquiry information may be shared internally with Alton Pumps and, where civils or drainage works are required, with Alton Facility Services. Information is not sold. It may be shared with professional advisers, suppliers or subcontractors where needed to respond to the enquiry or deliver the requested service.
Retention and contact
Enquiry records are retained for legitimate business purposes, including service history, quote records and customer support. To query information held in relation to an enquiry, contact sales@altonpumps.com.
Analytics cookies and your choice
Google Analytics is used to understand aggregate page use and enquiry journeys. Analytics is disabled until you select Accept analytics. If you reject analytics, the Google Analytics tag is not loaded and no analytics cookies are set by this website. Your consent choice is stored for up to 12 months in a first-party cookie named sps_analytics_consent. You can change the choice at any time using Cookie settings in the footer.